FAQs

Advantages of jusit

Why buy a used mobile phone from jusit? 

jusit is the smarter new. Because with us, you can get used mobile phones that are virtually as good as new. And when you buy a jusit mobile phone, you're doing something good for the environment.

What does certified by the manufacturer mean? 

All jusit mobile phones are tested and refurbished by certified mobiletouch technicians; mobiletouch is the only certified service provider for Apple, Samsung and Huawei in Switzerland.


Mobile Phones & Accessories

Which mobile phones does jusit sell? 

At jusit you'll find the cream of the crop when it comes to second-hand mobile phones from Apple, Samsung and Huawei. We have all the top models in our range of offers.

Which accessories do I get with my jusit mobile phone? 

Your jusit phone always comes with an original charging cable and adapter. In addition to this, each jusit device comes in a recyclable fabric bag that you can use for travelling, festivals or simply for shopping.

Can I take out a subscription for my jusit mobile phone? 

Subscriptions are currently only available in store:


Spreitenbach Tivoli

mobilezone Shop
Shoppi Tivoli - Center Mall
8957 Spreitenbach
+41 58 400 28 12


Zürich Glattzentrum

mobilezone Shop
Glatt, Mittlere Verkaufsebene
8304 Wallisellen
+41 58 400 29 64


St. Margrethen

mobilezone Shop
Einkaufszentrum Rheinpark
9430 St. Margrethen
+41 58 400 29 54



Genf Rue du Mont-Blanc

mobilezone Shop
Rue du Mont-Blanc 18
1201 Genf
+41 58 400 29 36




Pratteln

mobilezone Shop
Einkaufszentrum Grüssen Pratteln
Grüssenweg 10
4133 Pratteln
+41 58 400 29 39


Emmenbrücke

mobilezone Shop
Einkaufszentrum Emmen-Center
Stauffacherstrasse 1
6020 Emmen
+41 58 400 28 43


What exactly is meant by the 4 categories "original packaging", "like new", "very good" and "good"?

These categories are only used to describe the appearance of the mobile phones. Every single device has passed the original manufacturer's test and has full functionality.

• Category "Original Packaging" New, unused and in the original packaging

• Category "Like New" As good as new, no visible signs of use

• Category "Very Good": Minimal signs of use, which are hardly visible and cannot be felt

• Category "Good": Few visible and noticeable signs of use


Battery

How good is the battery in a jusit mobile?

We want you to be able to use your mobile phone for as long as possible. That is why we have high standards for the performance of our batteries. For example, iPhones in the "Like New" category must have at least 97% of their original battery power.

How is battery performance tested?

Our smartphone batteries must pass the original manufacturer's performance test before the phones are offered for sale. This test is carried out with special software that measures the battery capacity.

What if my battery is still defective? 

All our smartphones have a one-year warranty. If, despite all the precautions, the battery stops performing as it should during this time, you're still covered by the warranty. You also have a 14-day right of return immediately after your purchase if you are not satisfied.


What convinced you to come to jusit?

Gabriela, jusit team

Gabriela, jusit team
I bought an iPhone 8 from jusit in top con...

Great value for money👍

I bought an iPhone 8 from jusit in top condition. It was 30% cheaper than a new device. And I'm helping to protect the environment. What more could you want? 

Lara, jusit customer


Purchase and Shipping

How can I pay for my jusit mobile phone? 

You can pay for your mobile phone by credit card, Postcard, PostFinance e-finance, Twint or by invoice.

How will my jusit mobile be delivered? 

We will send your jusit mobile phone by A Mail to the desired address as soon as we have received the payment. And we pay the delivery costs.

Unfortunately, it is not possible to collect your jusit mobile phone from a shop at the moment. However, we hope to offer this option in the future.

If you want to get a feel for your jusit mobile phone before you buy it, why not drop into the mobilezone shop in Bern Railway Station, Geneva, Rue de Rive, Lugano, Via Peretorio or Spreitenbach, Tivoli.

In all four shops you will find an assorted range of jusit mobiles!

Will jusit also buy my old mobile phone? 

Unfortunately, we are unable to buy back your used mobile phone directly via our website at this time. If you would like to sell a used mobile phone, you can either bring it to one of over 120 mobilezone shops or have it valued online at mobiletouch.ch and send it in. You can find more information about the mobiletouch submission process at mobiletouch.ch.


Advice & Returns

Can I look at the jusit mobiles somewhere in store and get personal advice? 

Of course! Currently, you can take a look at our used mobile phones in the following mobilezone shops, where you can also get advice from the staff:

Bern Bahnhof 
Meyrin, Avenu de Feuillasse 
Genf, Rue du Mont-Blanc 
Yverdon, Rue du Lac
Lugano, Via Pretorio 
Spreitenbach, Einkaufszentrum Shoppi-Tivoli
Wallisellen, Einkaufszentrum Glatt, Mittlere Verkaufsebene
St. Margrethen, Einkaufszentrum Rheinpark
Pratteln, Einkaufszentrum Grüssen Pratteln
Emmenbrücke, Einkaufszentrum Emmen-Center

What if I'm not satisfied with my jusit mobile phone? 

If for any reason you are not satisfied with your newly purchased jusit mobile, you can return it to us within 14 days from the date of purchase. There are two ways to do this.

1. By post:

Complete the online form and then send us the mobile phone by post to the following address:
mobilezone ltd
jusit customer service
Suurstoffi 22 
6343 Rotkreuz 

After a successful return, your money will be transferred to you. You can find further information in our General Terms and Conditions.

2. Return to a shop:

You can return the mobile phone to a shop that sells jusit devices and get the money refunded directly on the spot. Our locations:

Bern Bahnhof 
Meyrin, Avenu de Feuillasse 
Genf, Rue du Mont-Blanc 
Yverdon, Rue du Lac
Lugano, Via Pretorio 
Spreitenbach, Einkaufszentrum Shoppi-Tivoli
Wallisellen, Einkaufszentrum Glatt, Mittlere Verkaufsebene
St. Margrethen, Einkaufszentrum Rheinpark
Pratteln, Einkaufszentrum Grüssen Pratteln
Emmenbrücke, Einkaufszentrum Emmen-Center


jusit customer service

Does my jusit mobile phone come with a warranty? 

Of course! We grant a warranty of 12 months from the date of purchase in case of material and installation defects. Personal negligence as well as drop and liquid damage. You can find more detailed information in our General Terms and Conditions.

What should I do if my jusit mobile phone does not work properly (any more)? 

If your jusit phone has a defect or damage, you have two options:

1. By post:

Complete the online form and then send the mobile phone by post to the following address:
mobilezone ltd
jusit customer service
Suurstoffi 22 
6343 Rotkreuz 

Our customer service will check whether the conditions for a warranty claim have been met and, if so, will then initiate the dispatch of an equivalent jusit mobile phone as a replacement to your address

2. Return to a shop: 

You return the mobile to a shop with jusit devices, where the sales staff will check whether the conditions for a warranty claim have been met. If the terms of the warranty are met, you will receive an equivalent jusit mobile phone as a replacement in the shop.

Defective mobile phones remain with jusit and are recycled or disposed of in accordance with the regulations in force in the European Union and Switzerland.

What was your first experience with jusit?

Gabriela, jusit team

Gabriela, jusit team
I have bought a second-hand device on an o...

Device condition 👌

I have bought a second-hand device on an online platform before. It broke after 3 weeks. I had to pay for the repair myself of course.My Samsung Galaxy S9 from jusit comes with a one-year warranty and I know that only original parts have been used. So something like that can't happen to me any more.

Samuel, jusit customer


jusit device condition

  • Original packaging
     

    These phones are unused. They are in original packaging and have no signs of use.

  • Like new 

    These mobiles are in perfect condition. They look new and display no signs of use. A large number of them have never been used and they arrive in their original packaging.

  • Very good 

    These mobiles are in top condition. They may display minimal signs of use. These are hardly visible and cannot be felt.

  • Good

    These mobiles are in good condition. They may show minimal signs of use that can be felt with the fingers. 

These categories are only used to describe the appearance of the mobile phones. Every single device has passed the original manufacturer's test and has full functionality.


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